Backup Exec Blues

One of my systems currently backs up up about 15 servers.  I’ve split the backup jobs into two groups. Group 1 is for a NAS devices that has about 500GB of data and Group B is a collection of servers with about 600GB of data between them.  Now and again it is necessary to add drives/servers and remove them.  Today I have to add a couple of extra selections – should be straight forward.  No so it seems.  Opening up the Group 2 selection lists is not a problem.  However, adding extra items just doesn’t work.  if I click the Okay button nothing happens.  The only way to close the screen is to cancel my changes or undo my selections so I can press Okay.  I don’t even get an error message.

So, I did a quick bit of trawling the Internet and the forums, found nothing that points me in the right direction.  So, time for a call to Symantec…

Update to come soon.

BEBlue

UPDATE – SOLVED

I had a chat with the good people at Symantec support and straight away they knew what my issue was.  With the help of a WebEx session they could see my problem – unable to click okay when editing a selection list.  The support engineer pasted up a link to a tech note article to the chat Window which describes the very problem I’m having: http://seer.entsupport.symantec.com/docs/286488.htm

The article says: “When backup selection list has more than 154 items selected for backup it returns an error “.  Whilst not strictly true (I don’t get an error, just no respone) this technote solves my problem.  Happy days.

The article goes on to explain that the 154 items in a selection list is a ‘new security feature in Backup Exec 11D’.  I’m not sure how this is a security feature, but there you go.

BEBlue